A: Our smart chargers support remote software upgrades. When there are new firmware or software updates, users can receive update notifications through the device management platform and follow the instructions to complete the upgrade process. We also provide on-site upgrade services, please contact our technical support team if necessary.
A: The service life of the charger depends on many factors, including frequency of use, working environment and maintenance. Generally speaking, our equipment is designed to last for many years. For customers who wish to extend the warranty period, we can provide additional warranty service plans. For specific extended warranty terms and fees, please consult our customer service staff.
A: Yes, we provide regular maintenance and inspection services to ensure that the equipment always maintains optimal performance. These services typically include cleaning, inspections, parts replacement and performance testing of the equipment. You can schedule regular maintenance services based on equipment usage and our recommendations.
A: If you are not satisfied with the charger you purchased or the product has quality problems, we provide return and exchange services. Please contact our customer service center within the stipulated time and provide the necessary information and documents in accordance with the return policy. We will guide you through the return or exchange process.
Address：No. 22 Hangming Road, Hangtou Town, Pudong New District, Shanghai, 201316 China
Telephone：+86 021-58222666，15800360623
E-mail：waimao@shineng.com
